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Privacy Policy

Last Updated: February 2026

1. Who We Are

The Well Society is a wellness studio based in Lakeland, Florida offering services including chiropractic care, acupuncture, Pilates, wellness events, and related offerings.

If you have questions about this policy, you can contact us at:
Email: info@thewellhq.com
Address: 336 Kathleen Rd, Lakeland, FL 33815
Phone: (863) 417-6693

2. Information We Collect

A. Information You Provide Directly

This includes information you submit when you:

  • Join our email list or insider list

  • Book services or purchase memberships

  • Complete intake forms or waivers

  • Contact us via forms, phone, or email

  • Apply for a job or instructor position

  • Sign up for events, waitlists, or promotions

  • Opt in to receive SMS/text messages

 

Examples:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Appointment or membership details

  • Health or intake information (when applicable)

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B. Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Device and browser type

  • Pages visited and interactions

  • Referring URLs

  • Cookies and usage data

This helps us understand how visitors use our site and improve user experience.

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C. Information from Third Parties

We may receive information from platforms we use to operate our business, such as:

  • Booking and scheduling platforms

  • Payment processors

  • Email marketing platforms

  • Social media platforms

  • Analytics tools

3. How We Use Your Information

We use your information to:

  • Provide and manage services

  • Schedule and manage appointments

  • Process payments and memberships

  • Communicate about bookings, events, or updates

  • Send newsletters or promotions (if you opt in)

  • Respond to inquiries and support requests

  • Improve our website and offerings

  • Recruit and communicate with job applicants

  • Comply with legal and regulatory obligations

We only use your data for legitimate business purposes and do not sell your personal information.

4. SMS and Text Messaging

If you provide your phone number and opt in, you may receive text messages from The Well Society, including:

  • Appointment confirmations or reminders

  • Membership or booking updates

  • Wellness tips or promotions

  • Event invitations

  • Hiring or recruiting communications

  • Customer support messages

 

SMS Consent

By opting in to SMS communications:

  • You consent to receive recurring messages

  • Message and data rates may apply

  • Message frequency varies

  • Consent is not required for purchase

You may opt out at any time by replying STOP or contacting us directly.

We do not sell or share SMS consent or phone numbers with third parties for their marketing purposes.

5. Health Information

Some services may involve collecting health-related information (such as intake forms or treatment history).

Where applicable:

  • Health information is handled with additional safeguards

  • Clinical records may be stored in secure, HIPAA-aware systems

  • Only authorized personnel can access clinical data

If you become a patient, additional privacy practices may apply and will be provided separately as required.

 
6. How We Share Information

We may share your information with trusted service providers that help us operate our business, such as:

  • Scheduling and booking platforms

  • Payment processors

  • Email and SMS platforms

  • Website hosting providers

  • Practice management or EHR systems

  • Marketing and analytics providers

These providers are only permitted to use your data to provide services to us.

We may also disclose information:

  • To comply with legal obligations

  • To protect rights or safety

  • In connection with a business transfer or merger (if ever applicable)

We do not sell personal data.

 
7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Understand website traffic and usage

  • Improve performance and experience

You can adjust cookie preferences through your browser settings.

 
8. Email Communications

If you subscribe to emails:

  • You may receive newsletters, updates, or promotions

  • You can unsubscribe anytime using the link in our emails

We respect your inbox and aim to send relevant, value-driven communications.

 
9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Secure website hosting

  • Encrypted platforms where available

  • Access controls and permissions

However, no method of transmission over the internet is completely secure.

 
10. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Request corrections

  • Request deletion

  • Opt out of marketing communications

To exercise these rights, contact us at info@thewellhq.com.

 
11. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children online without parental consent.

 
12. Third-Party Links

Our website may contain links to third-party platforms (such as booking tools, social media, or event platforms). We are not responsible for the privacy practices of those third parties.

 
13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

 
14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

The Well Society
336 Kathleen Rd
Lakeland, FL 33815
info@thewellhq.com
(863) 417-6693

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